Privacy Policy

1. Introduction

Gallery F respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it and the choices available to you when you use our website, place an order, contact us or subscribe to our communications.

By using this website, you agree to the practices described in this Privacy Policy.

2. Who We Are

Gallery F is a Cape Town-based gallery specialising in South African photography, archival prints and historically significant photographic collections.

If you have any questions about this Privacy Policy or how your information is handled, you can contact us at sean@galleryf.co.za.

3. Information We Collect

We may collect personal information when you interact with our website, make a purchase, complete a checkout form, send us an enquiry, join our mailing list or otherwise contact us.

The information we collect may include your name, email address, phone number, billing address, shipping address, company name, order details and any information you choose to provide in an enquiry or message.

If you make a purchase, we may also collect information related to your transaction, including product selection, shipping method and order value. Payment details are processed securely through third-party payment providers and are not stored by Gallery F.

4. How We Use Your Information

We use personal information only where reasonably necessary for the operation of Gallery F and the services we provide. This may include:

processing and fulfilling orders,
arranging delivery and shipping,
responding to enquiries,
communicating about purchases, orders or requests,
sending newsletters or updates where you have subscribed,
improving website functionality and user experience,
maintaining records related to sales, customer service and administration.

We do not sell your personal information to third parties.

5. Orders, Checkout and Payments

When you place an order through the Gallery F website, your information is used to process the purchase, confirm the order, arrange delivery and communicate with you if needed.

Payments are processed through third-party providers such as PayFast. Gallery F does not store your full payment card details. Please note that payment providers may collect and process information in accordance with their own privacy policies and security standards.

6. Shipping and Delivery Information

Where shipping is required, we collect the information necessary to prepare and dispatch your order. This may include your delivery address, postcode, suburb, province, location type, phone number and related fulfilment details.

This information may be shared with courier and delivery service providers solely for the purpose of fulfilling and managing your shipment.

7. Enquiries and Contact Forms

If you contact Gallery F through a website form, by email or by any other direct communication method, we may keep a record of that correspondence in order to respond to you, assist with your enquiry and maintain appropriate business records.

8. Mailing Lists and Marketing Communications

If you subscribe to our newsletter or mailing list, we may use your name and email address to send you updates about exhibitions, new works, releases, artist features, news and related Gallery F activity.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails or by contacting us directly.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve site performance, remember preferences, analyse traffic and support ecommerce functionality.

We may also use analytics tools to better understand how visitors use the website, which pages are visited and how the site can be improved. This information is generally collected in an aggregated or anonymised form where possible.

You can control or disable cookies through your browser settings, although some parts of the website may not function properly if cookies are turned off.

10. Third-Party Services

Gallery F may use third-party services to support website functionality, payments, email communications, analytics, shipping and ecommerce operations. These services may process personal information on our behalf or in connection with your use of the site.

Examples may include payment gateways, courier integrations, website analytics tools, newsletter platforms and hosting providers. Each of these services is subject to its own terms, privacy practices and security standards.

11. How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. However, no website or digital transmission can be guaranteed to be completely secure, and users provide information at their own risk.

12. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, legal compliance, record-keeping and business administration.

13. Your Rights

Subject to applicable law, you may request access to personal information we hold about you, ask that inaccurate information be corrected, or request that certain information be deleted where appropriate.

If you would like to make such a request, please contact us at sean@galleryf.co.za.

14. Children’s Privacy

The Gallery F website is not intended for children, and we do not knowingly collect personal information from children through the site.

15. Changes to This Privacy Policy

Gallery F may update this Privacy Policy from time to time to reflect changes in the website, business operations, legal requirements or third-party services. Any updates will take effect once published on this page.

16. Contact

If you have any questions about this Privacy Policy or the way your information is handled, please contact us at sean@galleryf.co.za.